Returns & Exchanges

Items purchased on Kohls.com can be returned at any Kohl’s store location or by returning the items via mail.

What do I do if I am missing an item or received a broken item?

Please call us at (855) 564-5705 or use the “Ask Us” button to chat with someone about your issue.

What forms do I need to mail a return?

Can I return store purchases by mail?

No, we do not accept returns for store purchases by mail. You may bring your items to any store, even if you didn't purchase them at that store.

How many days do I have to return an item?

The Kohl’s Return Policy allows you to return most merchandise purchased in-store and Kohls.com for up to 90 days after the original purchase date for non-Kohl’s Card transactions and 120 days after the original purchase date for Kohl’s Card transactions, with or without receipt except for the following items which are subject to the noted restrictions and require either a valid Kohl's receipt or Kohl's account look-up.

• Premium electronics and watches must be returned within 30 days of purchase with the original packaging and a valid receipt or account lookup.
• Sephora at Kohl’s purchases, which must be in new or gently used condition, must be returned within 60 days from date of purchase.
• Beverages are non-refundable and cannot be exchanged.
• Opened/unsealed breast pumps and pumping accessories are non-refundable and cannot be exchanged.

How do I return Kohl's Marketplace products?

Kohl's offers two ways to return your Marketplace items. Return it directly to our certified partner by attaching the return shipping label to your repackaged product and dropping it off at the nearest shipping center. Or, return your product to your nearest Kohl's store.